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BEST RATE CLAIM
The First Luxury Art Hotel Roma is committed to providing an innovative concept of hospitality and helping to create a one of a kind experience for every stay.
With that in mind, our Best Rate Guarantee provides you with the best possible rates online.
You can be assured that you will always receive the best possible rates when booking through The First Hotel website.
In the unlikely event you do find, surfing the web, a less expensive rate on line for our rooms and suites elsewhere (packages and promotions excluded) within 24 hours of your booking for the identical room type, dates and length of stay, we will not only be pleased to honor that rate, but also we will extend a voucher for one night stay valid for one year.*
* Terms and conditions:
• You must find a lower publicly available rate online on a non-The First Hotel booking channel (except for opaque websites) for the same accommodations (as defined below) within twenty-four (24) hours of booking your reservation. The term same accommodations is defined as the same accommodations at The First Luxury Art Hotel Roma with the same dates of stay, same length of stay, same number of guests, same room type, same cancellation and advance purchase policies, and the same terms and conditions governing the room rate.
• Once we verify the availability and eligibility of the lower rate, we'll adjust your reservation bill accordingly.
• You must complete and submit a claim form to The First Hotel in accordance with the claim form's instruction.
• Your claim must be received within 24 hours of the time the original reservation was confirmed and at least 72 hours prior to arrival at the hotel.
• The same accommodations must be available for purchase online and bookable at the time your claim is submitted.
• Once we verify the availability and eligibility of the lower rate, we will match it and the voucher will be issued at the end of your stay, non-transferable, valid for a period starting 15 days from date of departure up to one year upon hotel availabilly. Blackout dates may apply.
• The First Hotel reserves the right to modify or cancel this offer and the terms and conditions at any time in its sole discretion and to discontinue the offer to anyone who appears to be using the offer in a manner inconsistent with the terms and conditions or the intent of the offer or any portion of the offer or in a manner inconsistent with local laws.
Our Best Rates Guarantee offer does NOT APPLY to the following:
• Reservations booked through third party websites or any other channels other than the official website of The First hotel.
• Rates available on opaque websites where the hotel brand and specific hotel are not known until the booking is made (e.g., Priceline.com, Hotwire.com)
• Hotel packages or travel packages which may include hotel, airfare, car rental, food and beverage offers or other similar packages or amenities
• Discount or negotiated rates not available to the general public, including but not limited to the following rates: membership, corporate, government, promotional, unpublished, employee, offline wholesale/FIT, pre-paid rates that may involve a voucher (including electronic vouchers), group or other specially negotiated rates
• Reservations made within 72 hours of day of arrival
• Taxes, gratuities, service charges, early departure fees, or other fees and incidental charges
• Rate disparities due to fluctuations, rounding, or differences in the currency exchange rates are excluded from the offer
• Only one claim may be submitted and is eligible for each stay. A stay shall be defined as the total number of consecutive nights spent by the same guest, guests, or subset thereof, without regard to whether a guest checks out and checks back into hotel again.